Carr Fire Resources

Pool care information, FAQs, and help.

If you or a loved one has been impacted by the Carr Fire, our hearts go out to you.

Many of our own staff members and their families have been evacuated from their homes or have family or friends who have lost their homes or property. As the containment progresses and many of you are returning to your homes and neighborhoods, please know that it is our desire to give you as much peace of mind as possible. Rest assured that we are here and ready to help you with any of your swimming pool needs, questions, etc. We want to help you in any way we possibly can.

What to do if your home and pool are intact but have no power:

If your power is out- we recommend over chlorinating..(doubling or tripling the amount of chlorine you would normally use) with Liquid Chlorine (DO NOT CHLORINATE IF FIRE RETARDANT IS IN THE POOL WATER!) Super Chlorinating can help the pool from turning green while you are waiting for power to be restored. This is not a complete solution, but it is a stop-gap measure that will reduce the risk of having a full pool clean up later.

Insurance claims:

  • If you have lost your home, we are so very sorry. Sometimes the home’s pool will still appear to be intact, people will have questions about what to do, how to safely care for it, how to assess damage, how to keep people and animals safe in the event that the pool will be unattended, etc.
  • If the fire has damaged your property we recommend that you first consult with your insurance company.
  • After that, you will need to proceed based on your individual situation.
  • Your insurance company will most likely inspect your pool before any work (including clean up) is done.
  • The pool may be full of debris and require a professional clean up, remodel, or may even need to be rebuilt in some cases. We have estimators on staff to help assess the damage and make recommendations.
  • In cases where the pool will be left unattended for a long period of time, you may wish to discuss options for covering the pool, temporary fencing to protect people and animals.
  • Because every situation is unique, we recommend discussing all of these things with your insurance company to see what they require, and then call us at 530-221-6656 to discuss your options and the best solution for your pool.

If your pool is full of ash:

  • If you are not in one of the evacuated zones, but you have debris and ash in your pool, we are recommending that you bring in a pool water sample to our store. Depending upon your individual needs, we have solutions to help you with the cleanup.
  • We are recommending you run your filters consistently to remove ash. They will need to be cleaned regularly until ash is gone. Sometimes a chemical cleaning will need to be done.
  • We carry certain chemicals that can help aid in the cleanup of the pool and facilitate a faster turnaround time. Please call us at 530-221-6656 with any questions or come on by the store. Our Store Hours are Mon-Fri 8-5:30 Sat 9-5:30Water testing hours are 8am-5 pm Monday-Friday and 9 am-5 pm Saturday.
  • Finally, THANK YOU to ALL of the First Responders!! Firefighters, RPD, Shasta County Sheriff’s Department, PG & E, REU, Cal Trans, Paramedics, and anyone else involved! We appreciate all of you and your dedication to making our city safe!!
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